Your pack shipment
Your package will be delivered to your door by DHL. We send all International packages with DHL. European delivery time is within 3 to 7 working days. DHL is the global market leader in international express, overland transport and air freight.
Once you have received your parcel we adivse that all customers open the box in clean and safe enviroment, whilst checking all products have been correctly delivered and there are no defects. If you find any issues with your order please contact our customer service department immediately. Please also have pictures available to send via e-mail if customer services request.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Free shipping on orders over €100:
International shipping is free on all orders exciding 100 euros.
We want to draw your attention to the fact that standard shipping is not applicable to oversized products such as tents, tyres and other large and heavy products. An oversize shipping fee of 9,99 € will be added to your order.
This fee is only added once per order. So you can add 100 bulky products to your order without incurring extra shipping costs.